Help

- Overview of this product and its contents
- Minimum computer system requirements for successfully running this software. In addition to basic computer system requirements, this information also covers enabling Java (necessary to run the quizzes in the Quizzing section), and checking/changing your computer's video display resolution so that you can view the contents of the site with less scrolling.
- Information on how to contact us for technical support (immediately below this bulleted list)
- Troubleshooting note for Macintosh users who are having a serious graphical display problem when operating in the Quizzing section of this software while using the Internet Explorer browser.

Contacting Us for Technical Support
If you have questions that haven't been answered by any of the links above, Addison Wesley Longman would like to address your questions through our technical support division:

Pearson Education Technology Support:
telephone: 800-677-6337
fax: 847-486-2595
email: techsprt@awl.com
web site: http://techsupport.awl.com

Troubleshooting Note for Macintosh Internet Explorer Users Experiencing Graphical Display Problems in the Quizzing Section of This Software
Some Macintosh Internet Explorer users have reported serious graphical display problems on their monitors while in the Quizzing section of this software. These problems are similar to the image shown below.

Such a graphical display problem occurs because of an incompatibility between the quizzing exercises and older versions of the Macintosh Runtime for Java (which is a piece of software that allows Internet Explorer to view Java applets such as the Quizzing exercises). To resolve this problem:

1. Restart your computer system.
2. With the Biochemistry 3/e Electronic Study Guide CD-ROM in your CD-ROM drive, click on the "Install Biochem Study Guide" icon on the CD to launch the product installer (it won't be a problem that you have already done this in the past).
3. As part of the installation process, you will choose the "Microsoft" button to designate that you intend to use the Internet Explorer browser to run this product. After you have clicked "Microsoft," an "Installation Successful" dialog box will appear and will give you the option to install a compatible version of the Macintosh Runtime for Java (version 2.1.4). Choose this option. Version 2.1.4 of Macintosh Runtime for Java will then install on your computer system and you should not encounter the graphics display problem again.